Our Services
Website Maintenance & Support Services
Websites don’t rest, and neither do we. Our maintenance and support services keep your site running smoothly, safely, and speedily, day and night. Whether you need a quick fix or long-term peace of mind, we’re on it.
Why us to grow
Optimisation Process
Ongoing maintenance is what keeps your website future-ready. We focus on stability, speed, and security so you can focus on your business. Here’s how our support process works:
Proactive Monitoring
We spot issues before they break things, thanks to automated monitoring and regular health checks.
Secure & Stable Updates
From plugins to themes, we safely update everything without breaking your site.
Emergency Support & Recovery
If something ever goes wrong, we’re on it, with quick resolutions and reliable backups always in place.
Why us to grow
Our Solutions
Support plans tailored to your site’s size, setup, and growth goals. Your website isn’t like anyone else’s, so your support plan shouldn’t be either. We tailor maintenance to match your platform, features, and future plans, ensuring you get the right level of care, right when you need it. No guesswork, no fluff, just dependable support that grows with you.
Ongoing Plugin & Core Updates
We safely update your WordPress, themes, and plugins without breaking functionality.
Outcome:
- Version control and rollback support
- Update testing on staging
- Weekly or monthly schedules
Security Monitoring & Patch Management
We monitor for malware, bots, and brute-force attacks and patch instantly.
Outcome:
- Firewall setup
- IP blocking
- Security logs & reports
Daily Backups & Instant Recovery
Your entire site is backed up daily with easy restore options.
Outcome:
- Off-site cloud backups
- One-click restore
- Full website snapshots
Site Performance Monitoring
We track uptime, speed, and downtime triggers in real-time.
Outcome:
- Automated alerts
- Load speed reports
- Downtime logs
Broken Link & Form Checks
We detect broken pages, forms, and user issues with scheduled audits.
Outcome:
- 404 reports
- Broken form detection
- Monthly health reports
Priority Support & Troubleshooting
You get a direct line to real humans who fix things fast.
Outcome:
- Email + ticket-based support
- 24–48 hr resolutions
- Urgent escalation paths
Tech Stack & Hosting Support
We coordinate with your hosting provider for server-level support.
Outcome:
- Hosting diagnostics
- PHP upgrades
- Email setup assistance
200+ Digital Products and 18+ Countries
Sales Growth
Never worry about your website again.
We’ll monitor it. Update it. Protect it. And fix anything that breaks, before it costs you leads or customers.
FAQs
Frequently Asked Questions
Do I really need ongoing maintenance?
Yes. Sites change, plugins update, and threats evolve. Regular care prevents outages and costly fixes later.
Can you help if my site is already hacked or broken?
We can clean, restore from backups, secure it, and then place you on a plan to keep it safe.
Will maintenance affect my live site?
We test updates on staging first. Changes go live only after checks pass.
What platforms do you support?
WordPress (incl. WooCommerce) and Shopify are our core platforms. Ask us about others.
What’s included in “minor changes”?
Small edits like text updates, image swaps, menu tweaks, and simple section changes.
Can you work with my current host?
Usually yes. If hosting is the bottleneck, we’ll suggest NZ-friendly options.
How do we measure value?
Fewer issues, faster pages, better security, and consistent uptime, plus a clear monthly report.
